Help with TRAIBO

Ask for a copy of your data, ask for your whole account to be erased, or raise a privacy complaint. You do not need an active membership. Deletes on the account page remove one category at a time and are not a full erasure.

More detail is in the privacy notice.

Check in with your membership email and password on the check-in page. If you have forgotten your password, or you have never set one, use Forgot / set password and we will email password instructions. Check spam and promotions folders, and tell us the email address you used if nothing arrives.

Your membership status, renewal date and AI usage are shown on your account page. Payments are processed by Stripe, which emails the payment receipt to your membership address.

Sign in first, then open the app. If access is refused while your account page shows an active membership, send us your membership email and roughly when you signed in.

3,650 successful AI actions included each membership year. That’s the equivalent of up to 10 successful AI actions every day of the year — but it is one annual pool, so use it whenever the work comes in. A successful first draft counts as one action, and each successful refinement (Friendly, Straightforward or Formal) counts as another. Attempts that fail do not count, and your account page always shows what you have used.

Choose Friendly, Straightforward or Formal, or add the missing facts and draft again. You supply the facts, check every draft and send it yourself from your own phone. The app never sends anything on your behalf.

You can turn off automatic renewal at any time: sign in, open your account page, and use Manage / cancel membership to open the secure Stripe billing portal.

Open your account page and choose Manage / cancel membership. Cancelling stops the next charge, monthly or yearly. Unless a refund is granted, your access continues until the end of the period you have already paid for.

Refunds, including the 14-day full refund promise, are set out on the cancellation and refunds page.